Help & Support Center

Find answers to common questions about using MeriZindgi, managing your profile, safety, privacy, and more.

Profile & Registration

How do I create a profile?

Click “Sign Up” and complete the registration form. You’ll need to provide basic details, upload a photo, and verify your mobile number or email.

Is profile verification mandatory?

Yes. We require ID proof (CNIC or passport) and a live selfie for verification to ensure authenticity and safety.

Can I hide my profile temporarily?

Yes. Go to “Account Settings” in your Dashboard and toggle “Hide Profile” to make it invisible to others.

How does matching work?

Our system matches you based on preferences like age, location, education, profession, and family values. You can also search manually.

How do I contact a potential match?

Click “Express Interest” or “Send Message” on their profile. Free users can send limited interests; messaging requires a paid plan.

Can I see who viewed my profile?

Yes, this feature is available to premium members in the “Profile Visitors” section of your Dashboard.

Is my data secure?

Absolutely. We use military-grade encryption and never share your data with third parties without consent.

How do I report a suspicious profile?

Click the “Report” button on any profile. Our team reviews reports within 24 hours.

Can I control who sees my contact info?

Yes. Your phone number and email are never shown publicly. You can choose when to share them via secure chat.

What’s the difference between free and premium?

Free users can browse and send interests. Premium members can message, see contacts, view full photos, and access advanced filters.

How do I upgrade my membership?

Go to “Membership” in your Dashboard, choose a plan, and complete payment via JazzCash, EasyPaisa, or credit card.

Can I get a refund?

We offer a 7-day money-back guarantee if you’re not satisfied. Contact support with your request.

The site isn’t loading properly.

Try clearing your browser cache or using Chrome/Firefox. Disable ad blockers that may interfere.

I didn’t receive the OTP.

Wait 2 minutes and click “Resend OTP.” Ensure your number is correct and has signal.

How do I delete my account?

Go to “Account Settings” → “Delete Account.” Note: This is permanent and cannot be undone.

Our support team is available 24/7 to assist you with personalized guidance.

Contact Support